Frequently asked questions
Question: If I choose the “Ask a Designer” service, how long does it take to get my design answer?
Answer: We will get back to you with our recommendations and solutions within 48 hours.
Question: How extensive are the “Ask a Designer” answers/recommendations?
Answer: Depending on the question, we try to provide as much information as possible to help you resolve your design issues. The recommendation/advice could include photos or sketches depending on what we think is required in order to provide you with a solution to your design dilemma. Please see examples of Q&A’s we have included in our blog.
Question: If I purchase one of your furniture packages can you complete a floor plan/furniture plan for me using the specific furniture pieces to ensure that they fit within our specific room and to ensure the scale of each piece works within our room?
Answer: Yes! We provide an option for a furniture plan. Send us the dimensions of your room along with a few snapshots of window, door locations and we will complete a furniture plan showing all furniture to scale.
Question: Can I cancel the service at any time?
Answer: Once you have submitted your request for service and provided us with your requirements, we cannot refund any design services fees as we work hard to answer your questions promptly. Typically we have begun to work on your project once we receive your request. If you are not happy with our “Ask a Designer” suggestions we will refund you 100%
Question: If I purchase the instant furniture package and one or more of the items is no longer available/discontinued, will you provide an alternate option?
Answer: Yes! We would be happy to send you an alternate per each discontinued furniture item/accessory as we understand that retailers/suppliers will often change their product availability.
Question: What suppliers do you include in the “instant package”?
Answer: We are a Canadian company based in Toronto ON., we source our furniture from large Canadian retailers like West Elm, Restoration Hardware, Cb2, Structube, Style Garage, Article, Ikea, etc. However we do provide services to the US as there are comparable retailers we can source from as well. We do source some furniture from US suppliers and they will often charge a small shipping fee.
Question: I have a question for the "Ask a designer" service but am not sure if the question is interior design specific as it is related to construction.
Answer: If we receive a question in our "Ask a designer" service that we feel does not fall under our expertise, we will refund you the fee. From time to time we do receive questions related to landscaping or architecture, construction that falls out of our expertise and in that case we will let you know that the topic is not interior design specific and we will be happy to refund the fee.
Question: How long does it take for a custom room package to be completed? Typically it takes 2-3 weeks.
Answer: We will provide you with an estimated completion date prior to commencing with any work.